FAQ

Afterpay it! Shop now and pay for it over four equal fortnightly installments. Interest free, get approved instantly. Superette is proud to partner with Afterpay so our customers can pay for their order with interest free fortnightly instalments and receive their goods straight away! Afterpay is available both in store and online. Find out more below: Q. How do I sign up? A. Just continue to checkout and select Afterpay as your payment option or visit portal.

You sure can! However we now run two 'layby' systems at Superette. Traditional Layby's can only be placed through a store so feel free to pop into your nearest physical store or give them a call at one of the numbers listed here. The Nitty Gritty The order total must be $50 or over Laybys can only be placed on full priced items, we do not offer laybys on sale items Laybys can be open for up to four weeks There is a minimum deposit of 25% required to open a layby If you decide to cancel or amend your Layby there will be a $20 administrative fee that will be charged from the balance of your deposit.

We absolutely do! Adding gift wrapping to your order is simple and it will save you precious time, just add the items to your cart and click through to the checkout.  At the checkout you can then select 'Add gift wrap' and add any instructions. Our signature gift wrapping includes your order being wrapped, complete with a ribbon and this is encased in an embossed gift box. Please note: All items will be wrapped together unless you specify otherwise.

Purchasing a Gift Voucher is easy peasy, the voucher can be of any value and if you simply follow the link below, select which type of voucher you are after, you're all sorted for your next gift! You can select either a Physical Gift Voucher which will be couriered out, or an Online E-voucher which is emailed to the recipient. Take me to the Vouchers! Online E-vouchers are generally issued same day during normal office hours.

Shopping online with Superette is a breeze! If you know exactly what you are looking for you can use the search tool at the top of the website to find the item you're after. You can also browse the website by brand, category or collections by simply clicking on any of the tabs across the top of the website. This will then give you more options to filter through at the top of screen, or by using the 'Filter' button.

From the 1st of April 2021 we will no longer be issuing $10 welcome voucher codes, however any vouchers issued during March are eligible to be redeemed on your first order until April 30th 2021. Redeeming $10 off your first order couldn't be easier! Your Welcome Voucher can be applied to your shopping cart by entering the code in the promo code section of the payment screen when placing your order.

If you aren't sure what size you require or what the sizing is like, we've got just the info you're after. Because we stock such a wide variety of awesome designers it means the fit can vary between brands. For the best advice check out the Size Guide, which can be found on all product pages. We'll also detail any fit notes and model sizing to help you make the best choice!

Laybuy lets you receive online and in store purchase now and spread the total cost over 6 weekly automatic payments interest free. We have partnered with popular payment provider Laybuy so that customers can pay for their order with interest free weekly instalments. Laybuy is available both in store and online. Find out more below: Q. How do I sign up? A. Just continue to checkout and select Laybuy as your payment option or visit Laybuy.

Simply click on the item you are interested in and this will take you to the product page. From there, if you are on the website, you will see information on the right hand side of the page that displays product info and sizes available. Click on the "Check Store In Store" button as shown here. Then you will be shown a real time display of where the stock is available and what sizes are where.

Book your styling session with us at Superette International Location: Superette International – 8 Kent St, Newmarket 1. BACKGROUND (a) These terms and conditions are relative to your booking and use of a Superette Stylist Session (b) By booking or using this service, you indicate you have read, understood and accept: (i) these terms and conditions; (ii) our website terms and conditions; and (iii) our privacy policy. (c) If you have any questions about these terms and conditions, please contact our customer service team on +649 360 2362 on Monday - Friday between 9am - 5pm NZST.

All items available online are available to purchase unless they display as 'Sold Out'. There are also a selection of items displayed as Preorder - you can purchase these items prior to their release (YAY) and they will be dispatched as soon as they arrive as per the delivery timeframe noted in the product description. Please be aware that our online inventory updates on a daily basis, so there may be the odd occasion where an item may have been sold just prior to your order and is still showing as available.

Superette.co.nz is based in New Zealand, and this means everything online will be in New Zealand Dollars. Superette.co.nz processes all orders in NZD.  Superette.com.au processes all orders in AUD.

For New Zealand & International customers we accept Credit/Debit Cards, Apple Pay, Paypal, Afterpay, Humm & Laybuy as methods of payment. For customers in Australia we accept Credit/Debit Cards, Apple Pay, Paypal & Laybuy as methods of payment. And Superette store credit of course!