We have partnered with popular payment provider Laybuy so that customers can pay for their order with interest free weekly instalments. Laybuy is available both in store and online. Find out more below
Q. How do I sign up?
A. Just continue to checkout and select Laybuy as your payment option or visit Laybuy.com to create your account.
Q. Who can use Laybuy?
A. Any NZ resident over 18 with a current debit or credit card.
Q. How is my limit approved?
A. Your limit is assigned through our instant credit check upon sign up. If you don't have a credit score, Laybuy will assign you with $120. No extra information about you is required!
Q. How do I return my order?
A. Simply return your items to Superette as normal. Our returns team will process the refund through the Laybuy platform and we will credit the funds to your nominated debit or credit card and adjust or cancel your payment schedule as necessary. This option is only available online.
Q. Is there anything else I should know?
A late fee of $10 will be applied to your account 24 hours after a missed payment. You can also spend more than your assigned limit, the excess will simply be added to your first payment.
Q. Can I use Laybuy on Sale items?
A. Yes, you can, but please be aware, if you wish to return the item, all Sale items are only eligible for store credit. Superette therefore will credit you the full amount for your return, but you will need to continue to complete your Laybuy payments for the item for the duration of the 6 weekly payments.
Q. What if the item I want to purchase is more expensive than my Laybuy credit limit?
A. You can shop and spend more than your limit if you have a sufficient balance on your debit or credit card to complete the purchase.
However, if you exceed your limit this will change the way in which you will be required to make payments to us as the excess must be paid at the time of your first instalment.
For example, if you have a limit of $120 and want to purchase an item for $200, your designated debit or credit card will be charged $80 on the date of purchase. That is, the $80 "limit excess" and your payments for the next 5 weeks will be $24 per week.
Q. Is Laybuy available in stores?
A. YES Laybuy is now available in our stores too, woop! Our in store teams will be able to walk you through the process of placing a Laybuy and you'll be able to head out with your new goodies in hand! All you need to have on hand is your phone!
Laybuys placed in store can only be returned for a store credit or exchange and are not eligible for a refund.