Sorry to hear your item wasn't quite right! Online shopping can be hard sometimes, but we get it! 

Easier for you to pop in store to exchange your item? No problem! 

You're more than welcome to pop into your nearest store if this works best for you! You can find our store locations here.

They can help you find the right size, exchange this for something else or issue you with a store credit - providing this is in line with the returns policy. Please understand that stores will be unable to process a refund back to your card or Paypal account for you, however if you do require a refund, they can assist you in completing an online return, which will then be passed to our Returns team on your behalf to have your refund processed. 

You can also begin your return here to speed up the process.


Any items purchased or exchanged in store, are able to be returned within 21 days and must have all original tags and in brand new, unworn condition. For these purchases, we are only able to organise a Superette Credit or an exchange. We cannot issue a refund for these items, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online!

Please note: Superette reserves the right to return or reject any item that does not abide to the returns policy

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