Superette aims to dispatch your order within 24 hours of it being placed, if not sooner.

All orders placed before 2pm NZT Mon-Fri will be dispatched the same day. Any orders placed after 2pm NZT will be dispatched the following working day. 

Once your order is placed, we are unable to make any amendments to the payment method or items in your order so please be careful in reviewing your items and payment method before completing your purchase.

You can request to cancel your order through our web chat within one hour of the order being placed. Any request received after that we will attempt to change but regret that in most instances order packing and dispatch will already have taken place.

Once an order has been processed and dispatched it cannot be cancelled and the item must instead be returned to us in accordance with our Returns Policy.

To check the status of your order, please login to your account at My Account, click on “my account” in the top left hand corner of the page, click on “my orders” on the left hand side of the page, and then view your most current order.

Any further questions, don't hesitate to contact us at eshop@superette.co.nz 

Did this answer your question?