Online shopping can sometimes be hard, so we understand that a garment might not be 100% right every time. If for any reason you don't love your new goodies, we are happy to exchange, credit or refund any item purchased online (keeping in mind that Sale items are not eligible for a refund, and Final Sales are not eligible for any form of return), please email eshop@superette.co.nz if you have any questions regarding your return.

Please note: If eligible for a refund, this can only be returned the same way it was processed. If a credit note or exchange has been used for part of the payment, you may only be eligible for a partial refund of the item.
We are also unable to refund to alternative debit/credit cards. The refund
must be processed back on the same debit/credit card used.

All returns must be received within 21 days of purchase and all returns must include original packaging, with tags intact and be in an unused, saleable condition. Shoes must include their shoe boxes and we suggest reusing the brown box they are sent in to avoid damage to the shoe box.

Please note: Superette reserves the right to return or reject any item that does not abide to the returns policy. 

To request a return for your online order, click the link below and follow the prompts. Once approved, you can either return your order to store or post the goods back to us via a traceable method to:

Superette HQ - Online Returns
486 Lake Road
Takapuna 0622
Auckland 

Return shipping costs are to be covered by the customer.

Please note Superette does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method.
We will raise a credit, exchange or refund you once the garment has been returned and accepted by Superette.

You're more than welcome to return this to store if that is easier for you! Please understand that stores will be unable to process a refund for you, however they can absolutely help you find something to exchange this for, or they can issue you a store credit, valid for 12 months which can be used in store and online .

Superette offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Superette will retain any original shipment costs incurred ($5 NZ&AUS, $40 International).

Sale stock purchased online can be exchanged or returned for a Superette Gift Card. Final Sale cannot be refunded or exchanged. Sale stock purchased In store cannot be returned or exchanged.

Any items purchased or exchanged in store, are able to be returned within 21 days and must have all original tags and in brand new, unworn condition. For these purchases, we are only able to organise a Superette Credit or an exchange. We cannot issue a refund for these items, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online!

Did this answer your question?