Shipping and Delivery

When will I receive my item? New Zealand - Free (Orders over $100) or $5 Australia - Free (Orders over $100) or $10 Rest of World - $40 *Orders placed on weekdays before 1 PM NZT will begin processing straight away and will be dispatched the same day for overnight delivery (domestic only) however those that fall after 1 PM NZT will begin processing straight away but cannot be guaranteed for the overnight delivery.

All items are insured against theft and accidental damage whilst in transit from Superette to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. All parcels sent by Superette are dispatched with a signature required for the safest delivery of your parcel. We can of course waive this signature at your request. However, by requesting this service be removed, you are acknowledging that Superette is not accountable for any lost or stolen orders and that your order will not be covered by insurance.

Unfortunately we are unable to deliver to PO boxes as we require a signature upon delivery. Please be sure to provide us with a physical address when placing your order. 

Our Click & Collect service makes placing an order online, and collecting it in store super easy! To place an order with us online using Click & Collect simply add as many Superette items that catch your eye to your cart and head over to the checkout. Click & Collect can be applied to your order for no additional charge by selecting the "Click & Collect" option located under your delivery address.

Once your order has been dispatched, you will receive a shipping confirmation email which will include your tracking details. Your parcel is on its way to you, woop! You can track your order from 6pm NZT by using the tracking number provided on: www.courierpost.co.nz - Domestic NZ Orders www.dhl.co.nz - All International Orders You can also click the link in your shipping confirmation email directly and it will track your order for you!

We want you to receive your orders as soon as possible! Which is why we aim to dispatch all orders within 24 hours from the time of purchase. If your order is placed before 1pm NZT Monday - Thursday it will be dispatched the same day on overnight delivery. Any orders placed after 1pm NZT will be dispatched the following working day. Orders placed after Friday and over the weekend 1pm UTC/GMT + 12 hours will begin processing on the following Monday.

Within New Zealand All deliveries within New Zealand are sent signature required overnight courier through Courier Post. International All international deliveries are sent signature required via DHL. Dispatching to you: All orders will be processed and ready to be sent within 24 hours of placing the order. However if you place an order over a weekend or public holiday it will be processed within 24 hours of the first working day.

Any deliveries within New Zealand will not incur any duties or taxes, however for orders being shipped outside of New Zealand, please note that Superette will not be held responsible for any customs or duties charges that may be incurred on delivery into customs. Superette has no control over these charges and cannot predict what they may be. Customs policies vary from country to country and Superette recommends that you contact your local customs office for further information.