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Christmas Returns Timeframe 2021

 We understand that many of you will be shopping early for Christmas this year and to align our Christmas returns period with this, we are offering Christmas exchanges up until the 5th of January 2022 for purchases made in November and December 2021.

Returns Conditions

All items must be unused, with the original tags and packaging still attached. All footwear must be returned in the original shoe box, sunglasses and jewellery in the original case and box. Items that have had the tags removed are not accepted for returns.

Christmas Gifts purchased online

Christmas gifts purchased online during November and December 2021 may be returned to us for an exchange, Superette credit, or a refund back to the original payment method up until January 5th 2022.

Refunds are only available on Full price purchases and sale items are non-refundable.

PLEASE NOTE: Full price purchases placed online are eligible to be returned for an exchange, store credit, or refund providing your returns items fit the above guidelines. In the instance your full order is returned for a refund this may incur a $5 deduction fee, this is an automatic charge applied to cover any complimentary shipping costs that are offered at the time of your order being placed.

Christmas Gifts purchased in-store

Christmas gifts purchased in-store during November and December 2021 may be returned for an exchange only up until January 5th 2022. In-store purchases cannot be returned for a credit or refund.

To view our full returns policy please click here

Question not answered? Contact our Customer service team via online chat or atΒ eshop@superette.co.nzΒ | +649 360 2362