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Delivery Timeframes and Pricing

Covid-19 Level 3, Step 2 Update - November 2021

We are continuing to ship all orders throughout the current alert levels across New Zealand. In the Auckland area it’s possible there will be some additional processing time for your parcel to reach you once your order is with the courier. NZ Post is encouraging all shoppers to choose an in-store pick up option where possible to assist with reducing any delays. Please keep in mind any delays are out of our control once in the hands of NZ Post, should you be concerned about your parcel we recommend lodging an inquiry online via the tracking link.

For more information on Level 3 shipping click here.

Shipping Costs

New Zealand - Free (Orders over $100) or $5
Auckland Evening Delivery - $10
Australia - Free (Orders over $100) or $10
Rest of World - $40

When will I receive my item?

*Orders placed on weekdays before 1 PM NZT will begin processing straight away and will be dispatched the same day for overnight delivery (domestic only) however those that fall after 1 PM NZT will begin processing straight away but cannot be guaranteed for the overnight delivery.

Orders placed on Friday after 1 PM NZT and over the weekend will begin processing on the following Monday.

Evening Delivery

Auckland - order before midday on weekdays to receive your order that night between 6pm and 9pm. This service is currently available on selected items and for delivery to metro Auckland suburbs:

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Hamilton - order before 9am on weekdays to receive your order that night between 6pm and 9pm. This service is currently available on selected items and for delivery to the below suburbs:

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Wellington - order before 9am on weekdays to receive your order that night between 6pm and 9pm. This service is currently available on selected items and for delivery to metro Wellington suburbs:

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To select Evening Delivery, simply click the option in the checkout (available on selected items).

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Possible delays

During busy promotional periods it is possible we will be unable to meet the above times. We will still endeavour to ship your order as soon as possible.

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. All information regarding Taxes and Duties can be found here.

 

If you have any concerns about the shipping timeframe of your order please reach out to our team via eshop@superette.co.nz