My item isn’t quite right - return T&C's

That’s cool, online shopping can sometimes be hard, so we understand that a garment might not be 100% right every time. If for any reason you wish to return or exchange your order, we are happy to exchange or refund any item purchased online (excluding sale and final sale items), please do email eshop@superette.co.nz if you have any questions regarding your return.

Please note any returns must be received within 21 days of purchase and must include original packaging, tags and in saleable condition. Shoes must include their shoe boxes and we do suggest reusing the brown box they are sent in to avoid damage to the shoe box. Unfortunately we are unable to return underwear due to personal hygiene reasons.

Send goods back to us via a traceable method to:

Superette HQ - Online Returns
486 Lake Road
Takapuna 0622
Auckland 

Please note Superette do not take responsibility of any items lost in the process of returning to us and hence why we recommend a traceable method.
We will raise a credit, exchange or refund you once the garment has been returned and accepted by Superette.
Superette offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Superette will retain any original shipment costs incurred ($5 NZ&AUS, $40 International).

Return shipping costs are to be covered by the customer.

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