Can I return a full priced item?

Any full priced* item that is returned for a bank refund, will be processed back onto the original method of payment. Shipping will be deducted from this amount, even on orders that were originally over $100 in value. Refunds are processed straight away upon receipt of the returned goods but please be aware it can take up to 5 business days for the refund to appear in your account after it has been processed by our returns team.

*Please note only full priced items may be returned for a refund. For Sale and Final Sale returns, please see the relevant articles. All returns must be received within 21 days from the date of purchase.

Superette offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Superette will retain any original shipment costs incurred ($5 NZ&AUS, $40 International).

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