My item is faulty!

Oh no - we're so sorry to hear that. Here's what you need to know about returning a faulty item.

Please email eshop@superette.co.nz with any images of the fault as well as a description of what the fault appears to be. Someone will then be able to start the faulty returns process for you.

Please be aware that returns will not be accepted if:
- No proof of purchase can be provided
- The care instructions have no been followed correctly
- The fault has been caused do to lack of care for the item*

*If the fault is caused by the customer or has occurred outside of the warranty time frame, the return may be accepted however any repairs will be at the cost of the customer.

Please note that good things take time, and while we work hard to get the best possible outcome for our customers as quickly as possible, some returns may take up to 10 working days (or more) to be completed so please bear with us.

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