How do I place a click and collect order?
Covid-19 Level 3 Update - September 2021
We are offering click and collect in all Superette locations nationwide in our current alert levels. It's possible there will be some additional processing time for your order to be ready for collection and we do ask to allow a minimum of 2-3 days to prep your order.
If you are collecting an order via our Commercial Bay store this must be picked up from the collection point on the ground floor of the Commercial Bay Precinct. Please phone our team prior to popping in as they will ensure your order is ready when you arrrive.
Our Click & Collect service makes placing an order online, and collecting it in store super easy!
To place an order with us online using Click & Collect simply add as many Superette items that catch your eye to your cart and head over to the checkout. Click & Collect can be applied to your order for no additional charge by selecting the "Click & Collect" option located under your delivery address. Simply select the store location you wish to collect your order from, and continue to place your order.
All Click & Collect orders will begin processing with our dispatch team as soon as possible, and we will have your order transferred to your selected Superette store from our warehouse within 1-3 business days.
Once your order has arrived in-store and is ready to collect you'll receive an email from us to confirm this, too easy! To collect your order pop in to see our in-store sales team and present them with a copy of your pick up confirmation on your mobile device, our team will bring your order to you right away and complete the pick up process. All Click and Collect orders will be held for collection in store at your chosen Superette location for up to 7 days.
If for any reason your Click & Collect order isn't quite right this can be returned to us within 21 days from the date of purchase under our standard returns guidelines. To view our returns policy click here. If you have any questions about our Click & Collect service, please contact our friendly customer services team on live chat or at firstname.lastname@example.org and they will be able to help you with more information.