How do I place a click and collect order?

Our Click & Collect service makes placing an order online, and collecting it in store super easy!

To place an order with us online using Click & Collect simply add as many Superette items that catch your eye to your cart and head over to the checkout. Click & Collect can be applied to your order for no additional charge by selecting the "Click & Collect" option located under your delivery address. Simply select the store location you wish to collect your order from, and continue to place your order. Once your order has been placed you will receive an email from us to confirm your order has been received, whoop!

All Click & Collect orders will begin processing with our dispatch team as soon as possible, and we will have your order transferred to your selected Superette store from our warehouse within 1-3 business days. Once your order has arrived in-store and is ready to collect you'll receive an email from us to confirm this, too easy!

To collect your order pop in to see our in-store sales team and present them with a copy of your pick up confirmation on your mobile device, our team will bring your order to you right away and  complete the pick up process. All Click and Collect orders will be held for collection in store at your chosen Superette location for up to 7 days. 

If for any reason your Click & Collect order isn't quite right this can be returned to us within 21 days from the date of purchase under our standard returns guidelines. To view our returns policy click here.

Covid-19 update - August 2020

We’re following all government guidelines around social distancing during Level 3 to keep our teams and community safe. Our Superette store locations operating under Level 3 restrictions will be open from 10-3 for contactless collection for the duration of the restrictions. Our store locations operating under Level 2 guidelines remain open for collection during their standard trading hours.

When collecting your order from a store location with Level 3 restrictions please ensure to present our in-store teams with your confirmation email. Please feel free to call us as you arrive and we can pop your order safely by the door for you!


If you have any questions about our Click & Collect service, please contact our friendly customer services team on live chat or at eshop@superette.co.nz and they will be able to help you with more information.

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