Sorry to hear that your item wasn’t quite right! Unfortunately due to the current level 4 restrictions currently in place we aren’t able to accept and process any returns at this point in time. Instead, our usual 21 day return time will commence from the date that we are able to accept returns again and we ask that you keep the item you are wanting to return in a safe place until then.
Please visit this link if you'd like to be notified when we are able to accept returns again.
If you have any questions we are still available on chat and email during this time, please don't hesitate to get in touch!
Online shopping can sometimes be tricky, and we understand that a garment might not be 100% right every time. If for any reason you haven't fallen in love with your pieces and need to return, that's okay, we can help!
To be eligible to return, your item must be returned to us within 21 days from the date of purchase. Your garment(s) must be in unworn condition and remain new with tags and in originally packaging. Shoes must include their shoe boxes and we suggest reusing the boxes they are couriered in to avoid damage to the box itself. We recommend returning all parcels via a traceable method to ensure parcels arrive within the timeframe and your preferred outcome can be actioned.
Please note Superette does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method. We will raise a credit, exchange or refund you once the garment has been returned and accepted by Superette.
You're more than welcome to return this to store if that is easier for you! Please understand that stores will be unable to process a refund for you, however they can absolutely help you find something to exchange this for, or they can issue you a store credit, valid for 12 months for use in store and online. If your order is eligible for a refund, and this is your preference, our team will take note of your details and send your return back to our Returns Team on your behalf to be actioned.
Full Priced purchases: Our returns team are happy to exchange, refund or issue a Superette Credit any full-priced item purchased online. Your return must be logged online via our Returns Centre below and approved by our team prior to return shipment. If you have any questions regarding your return, feel free to contact our Customer Support team via Live Chat, phone or email.
Sale purchases: Sale stock purchased online can be exchanged or returned for a Superette Gift Card. Final Sale cannot be refunded or exchanged. Sale stock purchased in store cannot be returned or exchanged.
In Store purchases: Any items purchased or exchanged in store, are able to be returned within 21 days and must have all original tags and in brand new, unworn condition. For these purchases, we are only able to organise a Superette Credit or an exchange. We cannot issue a refund for these items unless they are faulty, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online!
Superette offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, Superette will retain any original shipment costs incurred ($5 NZ&AUS, $40 International).
Return shipping costs are to be covered by the customer.
If you have any questions regarding your return, feel free to contact our Customer Support team via Live Chat, phone or email.