Covid-19 Level 3 Update
Please click here for an update on returns during Level 3.
If for whatever reason the item you purchased online isn't fitting like a glove, you can absolutely exchange it! Because our products move so quickly the best way to guarantee you get the correct item, is if you simply place a second order. You can also pop in store and they can exchange this for you!
Once we receive your original return, we will refund your credit card, Paypal account or Superette account immediately. This way there's no uncertainty of getting your hands on the correct item. This is applicable for full priced product only, as items purchased at a sale price are not eligible for a refund.
Please note: If your order is eligible for a refund, this can only be returned the same way it was processed. If a credit note or exchange has been used for part of the payment, you may only be eligible for a partial refund of the item. We are also unable to refund to alternative debit/credit cards. The refund must be processed back on the same debit/credit card used.
Alternatively, you can of course also choose to send back your garment and once received, we will process the exchange and dispatch out your right size or colour straight away. Just hop online to our returns centre, follow the instructions and send the item back to us, we'll get that sorted for you as soon as it arrives!
Please note: If we process an exchange for your purchase, but this still isn't quite right, we are only able to process a further exchange or issue a Superette Credit to your account to put towards your next purchase. We are unable to offer a refund on your exchange.
Items must be returned within 21 days from the date of purchase with all original tags intact and must be brand new and unworn. We recommend sending everything via track and trace so that you can keep tabs on when your item is returned to us. Shoes must be returned in their original box, and we suggest sending these back in the box it arrived in to avoid any damage.
Please note: Superette reserves the right to return or reject any item that does not abide to the returns policy.
Sale stock purchased online can be exchanged or returned for a Superette Gift Voucher. Final Sale cannot be refunded or exchanged. Sale stock purchased in store cannot be returned or exchanged.
Any items purchased in store, are able to be returned within 21 days and must have all original tags and in brand new, unworn condition. For these purchases, we are only able to organise a Superette Store Credit or an exchange. We cannot issue a refund for these items unless they are faulty, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online!