Superette works hard to dispatch your order within 24 hours of it being placed, if not sooner. All orders placed before 1pm NZT Mon-Fri will be dispatched the same day. Any orders placed after 1pm NZT will be dispatched the following working day. Once your order is placed, we are unable to make any amendments to the payment method or items in your order so please be careful in reviewing your items, delivery address and payment method before completing your purchase.

Covid-19 Level 3 Update - September 2021 Auckland remains in Alert Level 3 while the rest of New Zealand is currently in Level 2. Our returns warehouse is based in Auckland and we are now accepting returns via post or by dropping your return in-store at your nearest location. Please be sure to make your return contactless and if you are able to, please call ahead to let our team know you will be stopping by.

Covid-19 Level 4 Update - September 2021 Our Auckland office is currently in Alert Level 3. Our returns team continues to work remotely and is working hard to confirm outcomes for faulty returns as soon as possible. Many of our suppliers are located internationally and are experiencing lockdowns and are unable to accept return items from us during their isolation period. If you have any questions about your return please reach out to us.

Covid-19 Level 3 Update - September 2021 Auckland is currently in Alert Level 3, while the rest of New Zealand is in Alert Level 2. Our returns warehouse is based in Auckland and we are now accepting returns via post or by dropping your return in-store at your nearest location. Please be sure to make your return contactless and if you are able to, please call ahead to let our team know you will be stopping by.