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The item I want is gone?

All items available online are available to purchase unless they display as 'Sold Out'.

There are also a selection of items displayed as Preorder - you can purchase these items prior to their release (YAY) and they will be dispatched as soon as they arrive as per the delivery timeframe noted in the product description.


Please be aware that our online inventory updates on a daily basis, so there may be the odd occasion where an item may have been sold just prior to your order and is still showing as available. If the item you have purchased is unavailable, we will contact you immediately. 

Please also be aware that even if an item is in your shopping bag, it can still be purchased by another customer until you have completed your order.

If the product you want to buy is out of stock, please email eshop@superette.co.nz to find out whether there is a waiting list for that item, as our team may be able to request a special order for you. 

Please note this only applies for current season collections, and does not apply to sale or outlet items.